Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101237 A Medical Practice, Forth Valley NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101249 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101254 A Medical Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201101343 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101357 Highland NHS Board clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101430 Dumfries and Galloway Council trading standards Not upheld, no recommendations March 2012
201101588 A Medical Practice, Lothian NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations March 2012
201101597 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101619 Western Isles NHS Board admission, discharge and transfer procedures Not upheld, no recommendations March 2012
201102085 Aberdeenshire Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations March 2012