Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102348 | Scottish Prison Service | staff treatment | Not upheld, no recommendations | March 2012 |
| 201102378 | Business Stream Ltd | meter size | Not upheld, no recommendations | March 2012 |
| 201102524 | Lanarkshire NHS Board | property | Not upheld, no recommendations | March 2012 |
| 201102547 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | March 2012 |
| 201102564 | Scottish Water | interruption to supply - unplanned | Upheld, recommendations | March 2012 |
| 201102660 | A Medical Practice, Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201102675 | Crown Office and Procurator Fiscal Service | policy/administration | Some upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201102686 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2012 |
| 201102709 | East Lothian Council | finance - tenancy charges | Not upheld, no recommendations | March 2012 |
| 201102774 | Lothian NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | March 2012 |