Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201102348

  • Case ref:
    201102348
  • Date:
    March 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    staff treatment

Summary
Mr C, who is a prisoner, was restrained by staff and removed from the hall. Mr C was unhappy with the way staff restrained him and he complained to the Governor. The Governor responded but Mr C was unhappy with the response. He complained to us and said the Governor failed to respond reasonably to his complaint.

We looked at the Governor's response to Mr C. We also reviewed the relevant paperwork the Governor considered before responding to Mr C's complaint. In our view, the Governor's response was clear and reasonable and, therefore, we did not uphold Mr C's complaint.
 

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Updated: March 13, 2018