Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002040 Fife Council policy/administration Upheld, recommendations February 2012
201003212 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations February 2012
201003706 Police Complaints Commissioner for Scotland policy/administration Not upheld, no recommendations February 2012
201003827 University of the West of Scotland property Some upheld, recommendations February 2012
201004187 Falkirk Council planning (handling of application) Not upheld, action taken by body to remedy, no recommendations February 2012
201004300 Fife Council policy/administration Not upheld, no recommendations February 2012
201004334 Tayside NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2012
201004719 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations February 2012
201004978 Scottish Borders Council examination presentations Not upheld, no recommendations February 2012
201005166 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2012