Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100032 Falkirk Council planning Not upheld, no recommendations February 2012
201100178 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2012
201100266 Scottish Prison Service unescorted leave Not upheld, recommendations February 2012
201100360 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations February 2012
201100404 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations February 2012
201100440 The City of Edinburgh Council parking Not upheld, recommendations February 2012
201100552 Edinburgh Napier University policy/administration Some upheld, recommendations February 2012
201100691 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment/diagnosis Some upheld, recommendations February 2012
201100718 Lothian NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations February 2012
201100810 NHS 24 policy/administration Some upheld, recommendations February 2012