Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102688 The City of Edinburgh Council common repairs to former council houses Some upheld, recommendations February 2012
201102802 Scottish Prison Service access to medical care/treatment Not upheld, no recommendations February 2012
201102987 University of Strathclyde complaints handling Not upheld, no recommendations February 2012
201103001 Scottish Prison Service personal property Not upheld, no recommendations February 2012
200903567 A Medical Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2012
201001288 Grampian NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201001305 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201001775 Stirling Council Continuing care No decision reached January 2012
201002232 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201003016 Dumfries and Galloway Council Complaints handling (incl Social Work complaints procedures) Some upheld, action taken by body to remedy, no recommendations January 2012