Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201102095

  • Case ref:
    201102095
  • Date:
    February 2012
  • Body:
    East Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    complaints handling

Summary
Mr C was dissatisfied with the council’s response to a complaint he raised with them about the time taken to reach a decision on planning applications. He complained that the council did not make clear whether his complaint had been upheld and did not provide reassurance that steps had been taken to ensure there would be no repetition of the situation.

We upheld Mr C's complaint. However, the council made clear in their responses to this office that the complaints had been upheld and that they had taken steps to ensure the situation would not recur, and so we did not make any recommendations to the council.

 

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Updated: March 13, 2018