Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101161 Lothian NHS Board - University Hospitals Division Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201101244 South Ayrshire Council Homeless person issues Not upheld, no recommendations January 2012
201101309 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101517 Tayside NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012
201101695 A Medical Practice, Lothian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101922 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201102183 Strathclyde Partnership for Transport Policy/administration Not upheld, no recommendations January 2012
201102206 Scottish Prison Service Orderly room hearing Not upheld, no recommendations January 2012
201102219 A Dental Practice, Tayside NHS Board Policy/administration Not upheld, no recommendations January 2012
201102318 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012