Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100468 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100473 A Medical Practice, Lothian NHS Board policy/administration Not upheld, no recommendations December 2011
201100663 Fife Council applications, allocations, transfers & exchanges Some upheld, no recommendations December 2011
201100708 Dunedin Canmore Housing Association complaints handling Upheld, action taken by body to remedy, no recommendations December 2011
201100767 Lanarkshire NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations December 2011
201100772 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, recommendations December 2011
201100796 A Medical Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100805 Scottish Prison Service personal property Not upheld, no recommendations December 2011
201100903 A Medical Practice, Fife NHS Board lists Some upheld, recommendations December 2011
201101032 Orkney NHS Board complaints handling Upheld, recommendations December 2011