Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201005382

  • Case ref:
    201005382
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary
Mr C, who is a prisoner, complained that he was delayed in being identified for inclusion in an intervention programme. He said this was unreasonable. Mr C was worried the delay would affect his progression to less secure conditions and his chance of early parole.

Our investigation found that as Mr C had appealed against his conviction, his participation in intervention work was delayed. This was because Mr C's custodial circumstances could have changed as a result of the appeal, which would have impacted upon his participation in intervention work. Also, the prison explained that they have limited resources available to deliver a range of intervention programmes to a number of prisoners. In addition to this, the prison must deliver programmes to different population groups of prisoners, impacting further on these limited resources. Taking all of this information into account, we did not uphold Mr C's complaint.
 

Updated: March 13, 2018