Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101095 A Dental Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations December 2011
201101136 Scottish Prison Service legal correspondence Some upheld, no recommendations December 2011
201101176 The City of Edinburgh Council not upheld, recommendationsadvertisement of proposals: notification and hearing of objections Not upheld, recommendations December 2011
201101182 Scottish Prison Service work (in prison) Not upheld, no recommendations December 2011
201101260 South Lanarkshire Council burial grounds; crematoria Not upheld, no recommendations December 2011
201101336 Scottish Prison Service hygiene Not upheld, no recommendations December 2011
201101358 University of Aberdeen academic appeal; exam results; degree classification Upheld, action taken by body to remedy, no recommendations December 2011
201101364 Scottish Prison Service policy/administration Not upheld, no recommendations December 2011
201101385 University of Aberdeen academic appeal; exam results; degree classification Not upheld, recommendations December 2011
201101436 The City of Edinburgh Council council tax, complaints handling Upheld, recommendations December 2011