Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102723 Dundee City Council handling of application (complaints by opponents) Some upheld, action taken by body to remedy, no recommendations December 2011
200903212 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201000423 Student Awards Agency for Scotland Handling of application Some upheld, recommendations November 2011
201001983 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201002551 Fife Council Applications, allocations, transfers and exchanges Some upheld, recommendations November 2011
201003484 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003500 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201003701 University of Glasgow Teaching and supervision Not upheld, no recommendations November 2011
201003711 A Dental Practice, Lothian NHS Board Policy/administration Not upheld, recommendations November 2011
201003739 Renfrewshire Council School Transport Not upheld, no recommendations November 2011