Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101582

  • Case ref:
    201101582
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary
Mr C complained that a decision to refuse him progression to enhanced conditions was unreasonably manipulated by a particular member of staff. Mr C questioned the professional opinion of the staff member. He felt that the SPS should not take into account subjective accounts given by staff. We explained that we cannot question the professional opinion of staff in the absence of evidence of administrative error or service failure in the way in which they reached their view. Also, following an enquiry to the SPS, they explained that the decision, and the reasons for the decision, were supported by a group of relevant staff.
 

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Updated: March 13, 2018