Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101523 Lothian NHS Board Policy/administration, communication Not upheld, action taken by body to remedy, no recommendations November 2011
200904203 East Ayrshire Council building standards Not upheld, no recommendations October 2011
201001246 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201001292 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201001709 Perth and Kinross Council parks; outdoor centres and facilities Upheld, recommendations October 2011
201002285 Argyll and Bute Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201002384 Comhairle nan Eilean Siar handling of application (complaints by opponents) Some upheld, no recommendations October 2011
201002493 Dundee City Council housing statutory repair notices, HAA areas and demolition orders Not upheld, no recommendations October 2011
201002672 University of Strathclyde academic appeal; exam results; degree classification Not upheld, no recommendations October 2011
201002699 A Medical Practice, Fife NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011