Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004953 Forth Valley NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2011
201004962 Aberdeenshire Council primary school Not upheld, no recommendations October 2011
201005068 Scottish Prison Service downgrading Some upheld, action taken by body to remedy, no recommendations October 2011
201005253 South Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201005387 Scottish Prison Service complaints handling Not upheld, no recommendations October 2011
201100064 North Lanarkshire Council political matters; committees; standing orders; requests for information Some upheld, recommendations October 2011
201100152 The City of Edinburgh Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations October 2011
201100174 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100182 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201100205 The City of Edinburgh Council primary school Some upheld, recommendations October 2011