Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201004887

  • Case ref:
    201004887
  • Date:
    October 2011
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary
Ms C complained on behalf of her mother about the way the council handled the application for planning consent for demolition of a two bedroom bungalow and construction of a two storey house granted by the council in respect of a neighbouring house which is within a Conservation Area.

There was no evidence, however, that the council failed to follow the appropriate procedures in respect of each of the applications. We also found that the council provided reasonable explanations of their actions in response to the complaints.
 

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Updated: March 13, 2018