Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003944 Scottish Prison Service complaints handling Not upheld, no recommendations September 2011
201004022 Scottish Prison Service sentence planning Not upheld, no recommendations September 2011
201004133 Scottish Prison Service progression Not upheld, no recommendations September 2011
201004208 Ayrshire and Arran NHS Board policy/administration Not upheld, no recommendations September 2011
201004316 South Lanarkshire Council parking Not upheld, no recommendations September 2011
201004418 Scottish Prison Service prison sentence management, progression Not upheld, action taken by body to remedy, no recommendations September 2011
201004650 East Renfrewshire Council maintenance and repair of roads Not upheld, no recommendations September 2011
201004665 Fife Council policy/administration Not upheld, no recommendations September 2011
201004740 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2011
201004776 Scottish Prison Service visits Not upheld, recommendations September 2011