Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100501 Scottish Prison Service review of supervision level Not upheld, no recommendations September 2011
201100554 Scottish Prison Service prison wages, withheld wages Not upheld, no recommendations September 2011
201100620 Aberdeenshire Council homeless person issues Not upheld, no recommendations September 2011
201100627 Renfrewshire Council noise pollution Not upheld, no recommendations September 2011
201100642 Scottish Prison Service sentence planning Not upheld, action taken by body to remedy, no recommendations September 2011
201100720 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, action taken by body to remedy, recommendations September 2011
201100721 Scottish Prison Service clothing Not upheld, action taken by body to remedy, no recommendations September 2011
201100724 Scottish Prison Service disciplinary charges; orderly room proceedings Not upheld, action taken by body to remedy, no recommendations September 2011
201100791 Scottish Prison Service policy/administration No decision reached September 2011
201100793 Scottish Prison Service other Upheld, action taken by body to remedy, no recommendations September 2011