Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004741 Aberdeenshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004812 Waverley Housing Repairs and maintenance of housing stock (including dampness and infestations) No decision reached August 2011
201004917 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, action taken by body to remedy, no recommendations August 2011
201004921 A Medical Practice, Lothian NHS Board Practice list Some upheld, recommendations August 2011
201004965 Stirling Council Maintenance and repair of roads Not upheld, no recommendations August 2011
201005046 Argyll and Bute Council Non-domestic rates Some upheld, action taken by body to remedy, no recommendations August 2011
201005123 Aberdeen City Council Policy/administration Not upheld, no recommendations August 2011
201005157 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2011
201005161 Scottish Prison Service Progression Not upheld, action taken by body to remedy, no recommendations August 2011
201005201 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011