Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100228 Dundee City Council Road authority as developer, road alterations Not upheld, no recommendations August 2011
201100278 Dumfries and Galloway Council Complaints handling Upheld, recommendations August 2011
201100335 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011
201100382 Greater Glasgow and Clyde NHS Board - Acute Services Division Hotel services - food, laundry etc Not upheld, action taken by body to remedy, no recommendations August 2011
201100427 Waterwatch Scotland Complaints handling Not upheld, no recommendations August 2011
201100494 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations August 2011
201100532 Scottish Prison Service Work (In Prison) Not upheld, no recommendations August 2011
201100556 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201100974 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
200904505 Fife Housing Register Applications, allocations, transfers and exchanges Upheld, action taken by body to remedy, no recommendations July 2011