Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100084

  • Case ref:
    201100084
  • Date:
    August 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, action taken by body to remedy, no recommendations
  • Subject:
    Traffic regulation and management

Summary
Mr C was unhappy that due to iillegal and inconsiderate parking near his home, he was unable to safely use his driveway and felt that the council had disregarded his right to do so. He complained that they had failed to ensure that he could enter and exit his driveway, and failed to paint yellow lines or a 'keep clear' sign on the road. We found that the council had held a meeting with Mr C about his complaint and had in fact since refurbished an existing yellow line across his driveway and painted a 'keep clear' sign on the road, although there had been a delay in doing so. The council had then told Mr C that any complaints about him being blocked in by motorists parking across his driveway should be referred to the police. We took the view that the council had taken appropriate action in the circumstances.
 

Updated: March 13, 2018