Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003442 Glasgow City Council Trading Standards Upheld, recommendations August 2011
201003446 A Medical Practice, Lothian NHS Board Nurses / Nursing Care Not upheld, no recommendations August 2011
201003470 The City of Edinburgh Council Statutory Notices Upheld, recommendations August 2011
201003485 Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2011
201003502 Perth and Kinross Council Handling of application (complaints by opponents) Some upheld, recommendations August 2011
201003593 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201003755 Lothian Valuation Joint Board Policy/administration Not upheld, no recommendations August 2011
201003787 West Dunbartonshire Council Claims for damage, injury, loss Not upheld, no recommendations August 2011
201003821 Grampian NHS Board Policy/administration Some upheld, action taken by body to remedy, no recommendations August 2011
201003868 North Ayrshire Council Neighbour disputes and anti-social behaviour Some upheld, recommendations August 2011