Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004844 A Medical Practice, Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations September 2011
201004846 Fife Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2011
201004890 Scottish Prison Service complaints handling, claim form Some upheld, action taken by body to remedy, no recommendations September 2011
201004933 Shetland NHS Board clinical treatment / diagnosis No decision reached September 2011
201005067 Scottish Prison Service sentence planning Not upheld, no recommendations September 2011
201100327 Fife Council home helps, concessions, grants, charges for services Not upheld, action taken by body to remedy, no recommendations September 2011
201100329 Scottish Prison Service release of a prisoner Some upheld, action taken by body to remedy, no recommendations September 2011
201100355 Greater Glasgow and Clyde NHS Board complaints handling Upheld, action taken by body to remedy, no recommendations September 2011
201100359 The City of Edinburgh Council council tax, sheriff’s officers Not upheld, no recommendations September 2011
201100419 Scottish Prison Service staff treatment Not upheld, no recommendations September 2011