Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201004022

  • Case ref:
    201004022
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sentence planning

Summary
Mr C complained that due to failure by SPS to manage his sentence he was being prevented from progressing through it. He felt that plans for him had not been completed and he was unable to access relevant programmes as a result. Our investigation confirmed that all relevant plans had been completed for Mr C and that his sentence was being managed properly.
 

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Updated: March 13, 2018