Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002146 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, recommendations September 2011
201002431 West Lothian Council housing application Not upheld, no recommendations September 2011
201003024 The City of Edinburgh Council finance - tenancy charges Not upheld, no recommendations September 2011
201003128 Glasgow City Council complaints handling Some upheld, recommendations September 2011
201003188 Renfrewshire Council handling of plannning application (complaints by opponents) Not upheld, no recommendations September 2011
201003261 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2011
201003732 The Moray Council planning, neighbour notification Some upheld, action taken by body to remedy, no recommendations September 2011
201003748 Renfrewshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2011
201003865 Lothian NHS Board policy/administration Not upheld, action taken by body to remedy, no recommendations September 2011
201003870 Scottish Prison Service sentence planning, recall to custody Not upheld, action taken by body to remedy, no recommendations September 2011