Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201101053

  • Case ref:
    201101053
  • Date:
    October 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary
Mr C, who is a prisoner, complained because the prison were asking him to engage in offending behaviour programmes and he said this was inappropriate because he maintained his innocence and, therefore, was unsuitable for the identified programmes.

The prison explained that because Mr C was a convicted prisoner, the prison had a duty to encourage him to address his offending behaviour. The prison confirmed that Mr C was currently unsuitable for the identified programmes because he was not willing to engage. However, this did not mean that the prison could not encourage him to engage and address his offending behaviour.

We were satisfied the prison were taking proper steps to encourage Mr C to engage in offending behaviour programmes and because of this, we did not uphold his complaint.
 

Updated: March 13, 2018