Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101581

  • Case ref:
    201101581
  • Date:
    October 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    other

Summary
Mr C raised a complaint in relation to statements that an officer had allegedly made. The prison could not investigate these complaints as the officer was not at work, however, they agreed to write to Mr C following the officer's return to duty.

Mr C complained that the prison had not carried out a proper and transparent investigation of his complaint. However, as we considered the prison's actions reasonable in the circumstances, we did not uphold the complaint.
 

Related reading

Updated: March 13, 2018