Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004589 Perth and Kinross Council parking Not upheld, no recommendations October 2011
201004653 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004662 East Renfrewshire Council public health and civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations October 2011
201004681 Audit Scotland policy/administration Not upheld, no recommendations October 2011
201004696 Western Isles NHS Board policy/administration Not upheld, no recommendations October 2011
201004712 Highland NHS Board appointments; admissions (delay, cancellation, waiting lists) Upheld, recommendations October 2011
201004794 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2011
201004885 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004887 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201004898 Ardenglen Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2011