Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201004587

  • Case ref:
    201004587
  • Date:
    October 2011
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    conservation areas; listed buildings; tree preservation orders

Summary
Mr C complained about the council's handling of complaints about unauthorised works being carried out on a neighbouring site. In particular he was concerned about the potential damage to a tree on the site. He also complained about the council's handling of his complaint.

Our investigation found that the council had considered the complaint about alleged unathorised works in line with their Enforcement Charter and that they had responded to Mr C's complaint. We, therefore, did not uphold any of the complaints.
 

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Updated: March 13, 2018