Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002832 Aberdeenshire Council council tax (incl community charge) Some upheld, recommendations October 2011
201002888 Fife NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations October 2011
201002957 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Some upheld, recommendations October 2011
201003602 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201003620 The City of Edinburgh Council policy/administration Not upheld, no recommendations October 2011
201003746 Education Scotland policy/administration Some upheld, recommendations October 2011
201003839 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations October 2011
201003905 Scottish Prison Service progression Some upheld, recommendations October 2011
201003984 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, no recommendations October 2011
201004154 A Medical Practice, Forth Valley NHS Board lists Some upheld, recommendations October 2011