Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201001292

  • Case ref:
    201001292
  • Date:
    October 2011
  • Body:
    Tayside NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment; diagnosis

Summary
Miss C complained that the board had deliberately, and inaccurately, diagnosed her with cancer and were pretending to give her medicine (so-called placebo injections and pills). Her medical records showed much evidence of testing and decision-making by a number of different healthcare professionals in order to reach a diagnosis of cancer. Likewise, the records indicated that actual medication was being administered. There was no evidence to support Miss C's views and we, therefore, did not uphold the complaint.
 

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Updated: March 13, 2018