Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003760 The City of Edinburgh Council Building warrants: Certificates of Completion/habitation Some upheld, recommendations November 2011
201003934 South Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations November 2011
201004185 The City of Edinburgh Council Statutory Notices No decision reached November 2011
201004240 Glen Oaks Housing Association Ltd Neighbour problems Some upheld, recommendations November 2011
201004839 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201004972 University of Stirling Policy/administration Not upheld, no recommendations November 2011
201005071 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201005152 The City of Edinburgh Council Policy/administration No decision reached November 2011
201005162 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011
201005281 Tayside NHS Board Policy/administration Not upheld, action taken by body to remedy, no recommendations November 2011