Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101464 Lothian NHS Board - University Hospitals Division clinical treatment; diagnosis No decision reached December 2011
201101582 Scottish Prison Service progression Not upheld, no recommendations December 2011
201101605 Scottish Prison Service bullying; victimisation Not upheld, no recommendations December 2011
201101725 Dumfries and Galloway Council policy/administration Not upheld, no recommendations December 2011
201101966 Scottish Prison Service work (in prison) Not upheld, no recommendations December 2011
201101996 Highland NHS Board clinical treatment;diagnosis Not upheld, no recommendations December 2011
201102084 Scottish Prison Service downgrading Not upheld, no recommendations December 2011
201102106 Borders NHS Board policy/administration Not upheld, recommendations December 2011
201102136 Scottish Prison Service personal property Not upheld, no recommendations December 2011
201102443 The City of Edinburgh Council council tax (incl community charge) Not upheld, no recommendations December 2011