Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101336

  • Case ref:
    201101336
  • Date:
    December 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    hygiene

Summary
Mr C complained that the SPS failed to provide him with appropriate products with which to clean his in-cell toilet. He said that the products provided are intended for cleaning showers and drains but are not specifically for toilets. The SPS told him that, in their view, the products were also appropriate for cleaning toilets. We considered this a reasonable view and one that they were entitled to reach. Given this, and the fact that there was no specific injustice for Mr C in relation to this, we did not uphold the complaint.
 

Related reading

Updated: March 13, 2018