Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101358

  • Case ref:
    201101358
  • Date:
    December 2011
  • Body:
    University of Aberdeen
  • Sector:
    Universities
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    academic appeal; exam results; degree classification

Summary
Mr C complained to the university about the lack of guidance provided during a period of work that was required for his degree. He remained dissatisfied with the university’s response and complained to us. He also raised with us his concerns about how the university had handled his complaint. We upheld Mr C's complaints but noted that the university have since made changes to their procedures that address Mr C's concerns and seek to avoid this happening again. We, therefore, made no recommendations.
 

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Updated: March 13, 2018