Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201101464

  • Case ref:
    201101464
  • Date:
    December 2011
  • Body:
    Lothian NHS Board - University Hospitals Division
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment; diagnosis

Summary
Mrs C complained to us about aspects of her care and treatment by a hospital gynaecology department. We did not investigate the complaint as we decided it was out of our jurisdiction under Section 7 of the Scottish Public Services Ombudsman Act 2002.
 

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Updated: March 13, 2018