Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201001983

  • Case ref:
    201001983
  • Date:
    November 2011
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    Statutory Notices

Summary
Ms C purchased a flat in a building in the city. Shortly thereafter, the council served a statutory notice on owners of the building requiring rectification of specified matters of disrepair. Ms C complained that she had not been notified and had lost the opportunity as a joint owner to organise the works herself at less expense.

This complaint is one of a number of cases that the SPSO has closed because of an ongoing external review. The council have committed to reconsidering this complaint if the complainant remains dissatisfied following the conclusion of the external review.

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Updated: March 13, 2018