Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201003739

  • Case ref:
    201003739
  • Date:
    November 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    School Transport

Summary
Mr C complained about the council's appeal procedure for provision of school transport. He complained that the council failed to consider the information he provided in his appeal on behalf of his children in a fair and competent manner; that the council's appeal process was not 'open, fair and transparent;' and that in providing information on the process, the council misled Mr C over his right of appeal against the process and decision.

Our investigation found that the council had considered Mr C's appeal in line with their agreed process. There was no evidence that the council had not assessed the walking route in accordance with requirements and guidelines and we found that the council had advised Mr C of the outcome of his appeal within the agreed timescale.
 

Related reading

Updated: March 13, 2018