Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004178 Fife NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004195 Fife NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations October 2011
201004201 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201004315 Scottish Prison Service work (in prison) Not upheld, no recommendations October 2011
201004322 The City of Edinburgh Council acquisition, home loss, disturbance, compulsory purchase and repurchase Not upheld, no recommendations October 2011
201004424 East Dunbartonshire Council maintenance and repair of roads Not upheld, no recommendations October 2011
201004479 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2011
201004517 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2011
201004586 East Lothian Council council tax (incl community charge) Not upheld, no recommendations October 2011
201004587 Fife Council conservation areas; listed buildings; tree preservation orders Not upheld, no recommendations October 2011