Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100261 A Medical Practice, Highland NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations October 2011
201100271 Ayrshire and Arran NHS Board communication; staff attitude; dignity; confidentiality Upheld, recommendations October 2011
201100283 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100331 Scottish Prison Service progression Not upheld, no recommendations October 2011
201100398 Scottish Qualifications Authority policy/administration Not upheld, no recommendations October 2011
201100421 The Moray Council sales and leases of property including excambions Not upheld, no recommendations October 2011
201100488 Falkirk Council maintenance and repair of roads Not upheld, no recommendations October 2011
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy October 2011
201100723 Renfrewshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2011
201100839 Queen Margaret University academic appeal; exam results; degree classification Some upheld, action taken by body to remedy, no recommendations October 2011