Monday 19 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

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Decision report 201002493

  • Case ref:
    201002493
  • Date:
    October 2011
  • Body:
    Dundee City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    housing statutory repair notices, HAA areas and demolition orders

Summary
Mr C complained on behalf of his daughter who owned an attic flat in a listed building. The complaint concerned the council's handling of the implementation of a Repairs Notice, the percentage of grant aid to which his daughter was eligible and the council's alleged failure to explain why they deducted some items from the contract as non eligible expenditure. Mr C also complained that the council had used double standards in requiring that his daughter install replacement wooden sash and case windows when other owners had previously installed unauthorised cheaper PVC windows.

We found no evidence of maladministration and did not uphold any aspect of the complaint.
 

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Updated: March 13, 2018