Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201000187

  • Case ref:
    201000187
  • Date:
    September 2011
  • Body:
    Inverclyde Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    bullying, secondary school

Summary
Mr C complained that the council had failed to follow their anti-bullying policy in relation to recording and monitoring alleged incidents of bullying involving his son. The investigation found that the council had initially failed to complete the relevant forms as the school had allowed for a settling in period before using the forms. The council did, however, provide evidence that they had recorded all incidents of bullying and had used the appropriate forms as the school term had progressed.

Recommendation
We recommend that Inverclyde Council:
• ensure that their staff act in accordance with their anti-bullying policy in
relation to the use of the appropriate forms for recording and monitoring.
 

Related reading

Updated: March 13, 2018