Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201000815

  • Case ref:
    201000815
  • Date:
    August 2011
  • Body:
    Glasgow Caledonian University
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints handling

Summary
Mr C complained that Glasgow Caledonian University failed to fully investigate his complaint about an incident in the student halls of residence when security staff alleged that Mr C and two other colleagues were fly posting for the student elections without permission. Having reviewed the university's investigation we were, however, satisfied that it was carried out in accordance with their own procedures and that, in light of the nature of the incident, it was a proportionate examination of the complaint.
 

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Updated: March 13, 2018