Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005315 Highland NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, action taken by body to remedy, no recommendations August 2011
201005334 Dumfries and Galloway Council Community Councils Not upheld, no recommendations August 2011
201005364 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201005368 Scottish Prison Service Progression Not upheld, no recommendations August 2011
201005373 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2011
201100005 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201100059 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201100084 Renfrewshire Council Traffic regulation and management Not upheld, action taken by body to remedy, no recommendations August 2011
201100132 Waverley Housing Calculation of rent and/or service charges Not upheld, no recommendations August 2011
201100170 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Some upheld, no recommendations August 2011