Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201004812

  • Case ref:
    201004812
  • Date:
    August 2011
  • Body:
    Waverley Housing
  • Sector:
    Housing Associations
  • Outcome:
    No decision reached
  • Subject:
    Repairs and maintenance of housing stock (including dampness and infestations)

Summary
Mrs C complained that the housing association had delayed in carrying out a repair to her property. During consideration of this complaint, Mrs C raised a number of additional issues that had not been considered under the association's complaints process. This meant that the complaint had come to us too early. As a result, we closed it, to allow Mrs C to raise the additional issues with the association.
 

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Updated: March 13, 2018