Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201005315

  • Case ref:
    201005315
  • Date:
    August 2011
  • Body:
    Highland NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, action taken by body to remedy, no recommendations
  • Subject:
    Communication, staff attitude, dignity, confidentiality

Summary
Mrs C complained about the care provided to her by nursing staff during her stay at Raigmore Hospital. In particular she was concerned about the attitude of nursing staff and and about delays in attending to her needs. We did not find sufficient evidence to support her claims that the attitude of nursing staff was inappropriate and that they failed to attend to her needs within a reasonable time period. We noted, however, that although there was insufficient evidence to show what had happened the board had in any case apologised for any delays that Mrs C had experienced. We said that we would have considered this a reasonable outcome in the circumstances.
 

Related reading

Updated: March 13, 2018