Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000247 Renfrewshire Council Handling of application (complaints by opponents) Some upheld, recommendations July 2011
201000579 Aberdeenshire Council Parking Some upheld, recommendations July 2011
201001541 Borders NHS Board clinical treatment/diagnosis Some upheld, recommendations July 2011
201001569 Highland NHS Board policy/administration Upheld, recommendations July 2011
201001727 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / Diagnosis Some upheld, recommendations July 2011
201002718 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations July 2011
201002972 Fife Council Maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations July 2011
201003009 Lothian NHS Board Policy/administration Some upheld, recommendations July 2011
201003260 Argyll and Bute Council Policy/administration Not upheld, no recommendations July 2011
201003272 Glasgow City Council Complaints handling (including appeals procedures) Not upheld, no recommendations July 2011