Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201100494

  • Case ref:
    201100494
  • Date:
    August 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Home Detention Curfew

Summary
Mr C is a former prisoner. He complained that a prison had inappropriately considered incorrect information before reaching their decision to refuse his application for early release under the Home Detention Curfew (HDC) scheme. This information said that Mr C was previously recalled to custody in 2008 whilst on release under HDC licence. Mr C said this was incorrect because he had agreed to return to custody, rather than having been recalled. The SPS were unable to uncover evidence that supported Mr C's claim that he was not recalled to custody. The evidence that was available showed that Mr C had breached his HDC licence and was, therefore, recalled to custody. Because of this, by law, the SPS were unable to approve Mr C's most recent HDC application.
 

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Updated: March 13, 2018