Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002248 Lothian NHS Board care of the elderly; nutrition; record-keeping; communication Some upheld, recommendations June 2011
201002471 Renfrewshire Council complaints handling; investigation Not upheld, action taken by body to remedy, no recommendations June 2011
201002667 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis; consent Some upheld, recommendations June 2011
201002668 Fife Council council tax collection; pursuit of arrears Not upheld, no recommendations June 2011
201002767 NHS 24 clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments Not upheld, no recommendations June 2011
201002776 Glasgow City Council education; exclusion from school; complaints handling Upheld, recommendations June 2011
201002777 South Lanarkshire Council handling of planning application; objection; retrospective planning application Not upheld, no recommendations June 2011
201002854 Scottish Prison Service prisoners; property Not upheld, no recommendations June 2011
201002903 The City of Edinburgh Council disabled parking bays; tram works Not upheld, no recommendations June 2011
201003049 Scottish Borders Council education; complaints handling Some upheld, recommendations June 2011