Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100082

  • Case ref:
    201100082
  • Date:
    July 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Policy/Administration

Summary
Mr C complained because he did not believe the SPS held a valid warrant to hold him in custody. In response to Mr C's complaint, the Governor had told him the SPS held a valid warrant. In reviewing this complaint, the SPS provided our office with copies of the warrants held for Mr C. These confirmed that the SPS held valid warrants to hold Mr C in custody.

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Updated: March 13, 2018